TERMS AND CONDITIONS
Please read through the following carefully before placing any order. By placing your order you are agreeing to the terms and conditions set out below.
Please note that any personal information provided to Viva Soul London (VSL) by you is treated as confidential and we will not pass it on any other individuals, companies or third party organisations, as in line with Data Protection Act 1998 (DPA).
Before placing your order, if you have any queries relating to the terms and conditions please contact us at firstname.lastname@example.org. We aim to respond within one business day.
Currently, VSL only delivers within the United Kingdom. We apologise for the inconvenience.
Please note, we do not ship orders on Sundays or Bank Holidays.
We do not ship to P.O Box or BFPO addresses.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
Postage costs are calculated by your location and weight of the combined items. This is for your best interests as well as the interests of VSL. Please note that the buyer is liable for any import taxes or duties that should apply to items being sent outside the EU.
All payments for VSL items are taken through PayPal.
Please note that the majority of the items on sale with VSL are second hand, as is the nature of vintage products. VSL strive to point out any faults that might be apparent in the item description.
In the unlikely event that you are unhappy with your order we will offer a refund or exchange on any item. Please return item/s to the following address:
43 Prices Court
For customer service queries, please email:
Items must be returned at your own cost. We regret that we are unable to refund the cost of postage. VSL does not accept liability for any damages during return transit. Customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Royal Mail First Class Recorded delivery.
Once the returned goods have been received we will process your refund to the PayPal account from which the original payment was made.
If you wish to return an item for refund or exchange please be aware that:
All original tags must be attached.
All items must be unworn by you.
Items must be returned in the same condition as they were received.
Returns will not be accepted if:
Original tags have been removed.
Items appear to have been worn or have any odours.
Items are not in a saleable condition.
Please do take care when trying on the items, to avoid any damage being caused. We would also advise you not to try on clothing if you are wearing perfume or deodorant which could leave a scent on the item or if you have been smoking. We ask that you store items that you intend to return us in a safe place away from cigarette smoke and cooking smells as we cannot accept items that are returned to us with an odour.